Easy Seas is designed to organize the cruise and casino records you already have access to. It does not replace a cruise line’s account, booking system, casino program, or official support team.
If the answer below does not solve the problem, email scott@cruising4comps.com with the product surface, provider, steps, and any support code from an export log. Remove passwords, one-time codes, and full payment-card numbers before sending anything.
Choose the right place to start
Use the web app for the main Easy Seas workspace, the Chrome extension for supported provider-page capture, and the iOS or Android app for supported mobile access. The Privacy Notice explains data handling; the Support Policy explains response expectations; Subscription Terms explain trials, billing, and cancellation.
Browser sync checklist
Sign in directly on the supported cruise-line website, keep the tab in the same Chrome profile where Easy Seas is installed, confirm the extension is enabled for that provider, and start a fresh capture. The extension reads the authorized browser session and reports each capture stage. If a provider changed its page, save the export log and send the support code.
When an import is missing
Open Easy Seas and look for the capture status and import receipt. A capture can be valid while an import is still pending. Wait for the receipt, then refresh the app. If a record is duplicated, keep the newest verified record and send the capture identity from the log so the issue can be traced without sending private credentials.
Account and subscription access
Use the same verified Easy Seas account email across supported surfaces. If Pro access does not appear after a purchase, sign out and back in, then confirm the purchase email and provider. App Store and Google Play purchases are managed through their stores; web subscriptions are managed through the billing portal link in the purchase or renewal email.
Storage, exports, and clearing data
Captured records and diagnostics are stored locally in the browser or app unless a feature says otherwise. Use the built-in export controls before clearing storage. Removing the extension or clearing browser data can remove local records, but it does not cancel a cruise-line booking or delete records held by a provider.
What Easy Seas cannot promise
Provider pages, offers, point balances, eligibility, and APIs can change. Easy Seas organizes and calculates from available records; it does not guarantee a casino result, future offer, complimentary sailing, savings, or compatibility with every provider page. Check important decisions against official provider records.
Contact support with a clean report
Send the feature, provider, device and browser, exact steps, expected result, actual result, time zone, and a redacted screenshot or export log. Never send a password, one-time code, session token, or full payment-card number. Support email: scott@cruising4comps.com.